• Tips on being more assertive at work:
    • Use “I” statements;
    • Practice eye contact;
    • Use body language;
    • Say “NO” don’t beat around the bush;
    • Rehearse conversations;
    • Watch your emotions;
    • Remember that you can’t control others;
    • Remain open and positive to negative feedback;
    • Express yourself positively;
    • Practice in low-risk situations.
  • Against aggressive people:
    • Acknowledge their feelings;
    • Find common ground;
    • Count until 10 before replying to an outburst.
  • Against passive people:
    • Encourage contributions by asking their opinion;
    • Use body language to show that you value their opinion.

By Doc

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